Return & Refund Policy

At Happynex , customer satisfaction is important to us. However, to maintain product quality and prevent misuse, we follow a strict no return and no refund policy.

NO RETURN & NO REFUND
We do not accept returns or provide refunds for any products once they have been delivered.

REPLACEMENT FOR DAMAGED OR INCORRECT PRODUCTS
We only offer replacement if:

• The product received is damaged, or
  
• The wrong product has been delivered.

To request a replacement, customers must provide a clear unboxing video recorded while opening the package.

UNBOXING VIDEO REQUIREMENT
The unboxing video must clearly show:

• The sealed package before opening
  
• The entire unboxing process
  
•  The damaged or incorrect product

Requests without a valid unboxing video will not be accepted.

REPLACEMENT REQUEST TIME
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.

Please email us with the following details:

• Order number
  
•  Unboxing video
  
• Photos of the damaged or incorrect item

Email:hello@happynex.in

REPLACEMENT PROCESS:

Once your request is verified and approved:

• A replacement for the same product will be arranged.
  
• The replacement will be shipped within 5–7 business days.

NON-ELIGIBLE CASES:

• Replacement requests will not be accepted if:
  
• No unboxing video is provided
  
• The request is made after 48 hours of delivery
  
• The product has been used, damaged, or altered
  
• The issue is due to customer misuse
  
• The request is based on change of mind

CONTACT:
If you have any questions regarding this policy, please contact us:
Email: hello@happynex.in